Privacy Policy

Last updated: [16-09-2026]

Introduction

This Privacy Policy explains how HOH Properties LLC (“HOH Properties”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you interact with us — through our website www.hohproperties.ae , our advertisements (including on Facebook, Instagram, and other platforms), property enquiries, and other communications.

By providing your information to us, you agree to the practices described in this policy.

Who We Are

HOH Properties LLC is a real estate brokerage based in Dubai, United Arab Emirates.

We are the data controller responsible for your personal information.

Information We Collect

We may collect the following information:

  • Contact details : name, phone number, WhatsApp number, and email address.
  • Enquiry details : the property or project you are interested in, your budget, preferred location, and any message you send us.
  • Lead information from advertising : when you submit an enquiry through our ads on Facebook, Instagram, or other platforms, we receive the details you provide in that form.
  • Communication records : notes and history of our interactions with you (calls, messages, follow-ups).
  • Website information : where applicable, basic technical data such as pages visited, if you use our website.

We collect this information directly from you, or from advertising platforms (such as Meta) when you submit an enquiry through one of our ads.

How We Use Your Information

We use your information to:

  • Respond to your property enquiries and provide the services you request.
  • Contact you about properties, projects, and opportunities that may interest you.
  • Follow up on your enquiries and manage our relationship with you.
  • Maintain records of our communications for service and quality purposes.
  • Comply with legal and regulatory obligations, including those of the relevant UAE real estate authorities.

We only contact you about matters relevant to your enquiry or our services. You may opt out of marketing communications at any time (see Section 8).

Legal Basis

We process your personal information on the basis of your consent (given when you submit an enquiry or provide your details), to fulfil our services to you, and to meet our legal obligations under applicable UAE law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Data deletion requests
To have your data deleted, including information submitted through Facebook or Instagram lead forms, email info@hohproperties.ae with the subject “Data Deletion Request” and the name and phone number or email you used. We will delete your data within 30 days and confirm by email.

How We Store and Protect Your Information

Your information is stored securely in our customer relationship management (CRM) system and associated services. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Access is limited to authorised staff who need it to serve you.

Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Our staff and agents* who handle your enquiry.
  • Service providers* who help us operate (for example, CRM and cloud hosting providers), under obligations to protect your data.
  • Advertising platforms* (such as Meta) only as necessary to receive and manage leads you submit through their forms.
  • Authorities or regulators* where required by law.

Data Retention

We keep your information only as long as necessary to serve your enquiry, maintain our business records, and comply with legal obligations. When it is no longer needed, we delete or anonymise it.

Your Rights

Subject to applicable UAE law, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Withdraw your consent or opt out of marketing communications.
  • Object to certain uses of your information.

To exercise any of these rights, contact us at privacy@hohproperties.ae. We will respond within a reasonable timeframe.

Third-Party Platforms

Our ads and forms may be hosted on third-party platforms such as Facebook and Instagram (Meta). Their handling of your data is governed by their own privacy policies. We encourage you to review Meta’s Privacy Policy for information on how they process data.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date shown above.

Contact Us

For any questions about this Privacy Policy or your personal information, contact:

HOH Properties LLC

1907, Silver tower, Business Bay, Marasi Drive, Dubai, UAE

Email: privacy@hohproperties.ae

Phone: +971 56 439 3007